ACCOUNT
Registering for a VERTU account is easy. Simply click on Sign in . Fill in your first name, last name, and email address, and choose a password. After that just click the 'Create' button and you are good to go.
Having a VERTU account gives helps you to:
• Manage & track your orders
• Check your order history
• Receive emails about exclusive offers and events at the first time.
PRODUCT
VERTU phones are made of high-end materials such as gold, diamonds, and snakeskin, which make them look luxurious and high-end.
Additionally, VERTU's phones use the latest technology and hardware configurations such as high-definition screens, high-speed processors, and large memory, giving them excellent performance and user experience.
Furthermore, VERTU phones also come with unique features such as secure communication, global personal assistant service, global emergency rescue service, among others.
VERTU phones are very expensive, typically costing several times more than a regular smartphone.
This is because VERTU's phones use high-end materials, the latest technology and craftsmanship, and provide high-quality after-sales service.
IMEI codes can be used to check the authenticity of VERTU phones. Simply click the "IMEI" column in the "Settings" > "About Phone" option of your phone or visit this page for more information.
VERTU phones are available in multiple colors, including black, silver, gold, brown, red, and more. Additionally, VERTU also provides personalized customization services, allowing customers to customize colors and materials based on their requirements.
VERTU phones use the Android operating system, with the version depending on the specific model. VERTU also provides security upgrade services for its phones to ensure the stability and security of the operating system.
VERTU phone accessories include phone cases, headphones, chargers, data cables, and more. These accessories use the same high-end materials and craftsmanship as the phone, and are of excellent quality and performance.
The latest phone from VERTU, the METAVERTU 2, was officially released on September 2023. And its IRONFLIP foldable phone is available for pre-order in March 2024.
Its flagship product, METAVERTU, offers crucial communications privacy and protection for your digital assets, giving you peace of mind in a new internet era. It is the first smartphone built exclusively for Web3 and blockchain ecosystems.
As the first-ever innovation to tap Web3 and metaverse services into a mobile phone, METAVERTU allows users to switch between Web 2.0 and Web 3.0 modes with a simple click.
VERTU never stops in innovation, creations, and exploration.
Stay tuned!
The VERTU Signature Thangka Series is a collection of phones that symbolizes purity and the absence of dirt and evil. The phones are made with rare materials and handcrafted to high standards. The Signature V Thangka Series is a collaboration between VERTU and Mr. Sanjay Ben, and the phones are highly collectible.
The most expensive VERTU phone is the Signature Cobra, priced at $504,308. The snake body is set with 439 rubies, and the snake eyes are two emeralds. In addition, there is a 1.02-carat and a 2.02-carat diamond on the snake body and head, respectively. It is the most luxurious model in the Vertu phone series.
PAYMENT
VERTU accepts almost all major payment methods, such as PayPal, Credit/Debit Cards, and Local Payment. Some countries can also use Klarna in PingPong for installment payments (US, DE, ES, IT, NL, AT, BE, CH, SE, FI, NO, DK). Click HERE to learn more details about payment policy.
The VERTU online store supports a variety of currencies to accommodate its global clientele. While the exact list of supported currencies can change based on market dynamics and VERTU's strategic decisions. Customers can typically expect to find major currencies such as the United States Dollar (USD), Euro (EUR), British Pound Sterling (GBP), Chinese Yuan (CNY), and Japanese Yen (JPY), among others. This flexibility ensures that customers from different parts of the world can shop with ease, converting prices into a currency that's familiar to them.
Please note that while VERTU strives to offer a wide range of currency options, availability may vary, and certain currencies may not be supported at all times. For the most accurate and up-to-date information, it's advisable to check directly at the VERTU online store or contact our customer service for assistance.
Discount & Coupon
VERTU occasionally offers special promotions, including coupons for first orders. To discover current offers, simply subscribe to our newsletter, or follow us on social media. For the most accurate information, contacting our customer service directly is recommended. Offers are subject to terms and conditions.
VERTU offers loyalty programs and rewards for our repeat customers, aiming to enhance their luxury experience. Details about such programs can vary, so it's best to check our website regularly or contact customer service for the most current information on how to benefit from our loyalty rewards and exclusive offers.
VERTU offers a trade-in program for customers looking to upgrade their luxury experience. This program allows you to exchange your current VERTU device for credit towards a new purchase, ensuring a seamless transition to the latest in luxury mobile technology. Visit this page or contact customer service for details.
VERTU's policy on offering student or military discounts may vary. While VERTU is known for its luxury products and exclusive pricing, it's best to directly inquire with our customer service about any current student or military discount programs and the specific terms and conditions that apply.
To apply a coupon code to your order, enter the code at checkout in the designated field. Ensure the code matches the offer's terms and conditions. For assistance or if you're encountering issues, contact our customer service directly or refer to a FAQ section on this page.
SHIPPING
Once your order has been shipped out, you will receive an email with a tracking number. Or you can Contact Us, customer service will help you check.
We provide worldwide shipping services. Paid Fast Shipping DHL delivers within 5-7 working days and costs $99; Free Express (UPS/ FedEx) delivery generally within 10-15 working days
Yes, but only if your order has not left our warehouse. We would be more than happy to help, please Contact Us immediately. However, once the order has shipped, we are unable to change or cancel your order.
Yes, we have a 7-day return policy. You can try it out after receiving the products. Simply contact us to return the goods, but please note that the customer is responsible for the logistics fees.
Shipping is generally within 5–15 business days, depending on your location. Please check our Shipping Page to see how many days it takes for your items to be delivered.
Please Contact Us immediately to change your address before the shipment. Once the items are shipped, the address cannot be changed.
Customs policies and import duties depend on the local policies of the country. We generally declare a lower price for customers in need, usually $700, so that you can pay lower tariffs.
In cases that goods need to go through customs, our Customer Service team will contact you through WhatsApp or Email for further communication.
Because the local customs officers need to check your identity information, and the customer needs to provide us with a passport or driver's licence photo. We promise to keep your information confidential, and you can also block some information that is inconvenient to display. We look forward to your further replies.
VERTU phones are handcrafted by UK artisans, and our warehouses locate all over the world. Our products are delivered to you at the warehouse closest to you.
RETURNS AND REFUNDS
Online purchases (Final sale items and gif1. What is your return and refund policy?ts excluded) made through VERTU are valid for exchange and return within 7 days from the date you've received all your item(s). To be eligible for a return (the phone must be inactive and not registered), your item must be in the same condition that you received it, unworn, or unused, with tags, and in its original packaging. Click HERE to learn more details about the return and refund policy.
If it is a quality problem or you receive the wrong products, VERTU will take charge of the return shipping fee. If customers do not like the product after receiving it or for other personal reasons, the shipping fee needs to be borne by them.